$10 Standard fee - ACT and Queanbeyan Region
$35 Rural fee (by phone only) - Royalla, Tharwa, Hall, Bungendore, Wallaroo, Wamboin, Murrumbateman, Sutton - please contact us to enquire.
SAME DAY DELIVERIES
MONDAY to FRIDAY - Please order before 1PM for same day delivery. Orders received after 1PM will be delivered the following business day.
SATURDAY SUNDAY and PUBLIC HOLIDAYS - NO DELIVERY SERVICE AVAILABLE
NOT HOME or NOT AVAILABLE - when we deliver to a residential house and no one is home, the couriers will leave your flowers in a shaded spot. We do encourage that the sender has an idea of the best time to deliver. If the delivery address is to an apartment complex or to a government department and the recipient is not available, we are required to take the flowers back. You will have the option of a re-delivery which will incur a Re-Delivery fee of $10.00. If the re-delivery is after 5PM then your flowers will be re-delivered the next working day. You will also have the option to pick up flowers in store. We will not be responsible for any wrong delivery information given.
INFORMATION - The more information provided for the recipient, the smoother and easier it makes delivery.
- Residential homes and Apartment Complexes will require full name, address, apartment name, phone number and any helpful information like corner house, leave flowers at back gate etc.
- Business and Government Agencies will require full name, business/ department name, full address, work phone and mobile and any helpful information like leave at front reception, building A, or enter through loading dock etc.
- Hospital will require patient/staff full name, which hospital, department/building, ward number, bed number and a phone number for best contact. We will not be at fault if the patient has been discharged, it will be your responsibility to ensure the patient is at the hospital at the time of delivery on the day.
- School orders will need to be placed by 10AM on the day of delivery or ordered prior to the date. Please specify if the delivery is to a staff member or student. All deliveries will go to front office/reception.